FAQs

Start with your sleep position, preferred feel, body weight, partner needs, bed-frame size and budget. Side sleepers often prefer more pressure relief at the shoulder and hip, while back and stomach sleepers often prefer a more supportive surface. Comfort is personal, so use our Mattress Buying Guide and ask our team to compare suitable options.

No. Firmness describes feel, while support describes how well the mattress keeps the body aligned. A mattress can feel plush and still be supportive. The best balance depends on body weight, sleep position and construction.

Breathability depends on the complete construction. Pocket-spring and latex designs generally allow good airflow, while open-cell or gel-infused foams may reduce heat build-up compared with dense traditional foam. Room temperature, protector and bedding also make a significant difference.

No mattress can promise to diagnose, treat or cure a medical condition. A supportive, comfortable mattress may help some people sleep more comfortably, but persistent pain should be discussed with a qualified healthcare professional.

Measure the inside width and length of the bed frame in centimetres and compare it with the exact product dimensions. Size names vary between brands. See our Mattress Size Guide and contact us before ordering if the fit is uncertain.

We accept debit cards, credit cards, Tabby and Tamara when the relevant option is displayed at checkout. Tabby and Tamara approval, limits and instalment terms are controlled by the payment provider. See Payment Methods & Security.

Yes. Standard delivery is free for orders above AED 500. Orders below AED 500 are charged AED 50 per item. Delivery timing depends on stock, brand, size, customisation and destination and is confirmed by our team.

Delivery time varies with stock, brand, size, customisation and destination. We provide an estimate and contact you to arrange the delivery window. Made-to-order and special-size items require additional preparation time.

Measure doors, lifts, stairs and corridors; confirm any building permits or delivery-hour restrictions; provide a reachable UAE mobile number; and ensure an adult is present to inspect and receive the order.

Yes. Old-mattress removal costs AED 100 per mattress and must be requested when booking the order so the correct delivery team and vehicle can be arranged. The mattress must be accessible and safe to remove.

No. Mattress Dubai does not currently offer a sleep trial. Opening or sleeping on a mattress does not create a trial-return right.

Eligible return or exchange requests must be made within 7 calendar days from the delivery date. Eligibility depends on the product type, condition, packaging and reason. Opened or used mattresses and other hygiene-sensitive products cannot normally be accepted for change of mind. Read our Refund & Returns Policy.

Inspect it at delivery, note the issue with the delivery team and contact us promptly with the order number and clear photographs. Keep the product and packaging until we provide instructions.

No. Coverage, duration and conditions vary by product and manufacturer. Check the product page or warranty document and retain your invoice and labels. See our Warranty Information.

Email sales@mattressdubai.com with the order number, description of the issue, full mattress photos, product label, affected area and bed base. Do not dispose of or return the mattress before receiving instructions.

Follow the manufacturer’s instructions. Many models benefit from head-to-foot rotation during early use and periodically afterwards. Do not flip a one-sided mattress.

Use a washable protector, vacuum gently and treat spills promptly only with a manufacturer-approved method. Avoid soaking the mattress and allow it to dry completely. See our Mattress Care Guide.

There is no single deadline. Consider support, hygiene, damage, sleep comfort and manufacturer guidance. Persistent sagging, broken components, poor sleep or waking discomfort can indicate it is time to assess the mattress and base.

Replace or repair a base that is sagging, damaged, unsupported or incompatible with the new mattress. Correct centre support and slat spacing matter for comfort, durability and warranty eligibility.