Privacy Policy
Last updated: 13 July 2026
This Privacy Policy explains how Mattress Dubai collects, uses, stores and shares personal information when you browse mattressdubai.com, create an account, contact us or place an order. We handle personal information in accordance with applicable UAE data-protection and consumer-protection requirements.
1. Who we are
Mattress Dubai is an online mattress and sleep-products retailer serving customers in the United Arab Emirates. Our warehouse and customer-service address is Shed No 05, Al Jurf Industrial Area, Ajman, United Arab Emirates. You can contact us at info@mattressdubai.com, sales@mattressdubai.com or +971 52 438 5190.
2. Information we collect
- Order information: name, billing and delivery address, telephone number, email address, ordered products, order value and delivery instructions.
- Account information: login details, saved addresses, order history and preferences if you create an account.
- Communications: information you provide through forms, email, telephone, WhatsApp, reviews or support requests.
- Payment information: payment status, method and transaction reference. Complete card details are handled by the payment provider and are not intended to be stored by Mattress Dubai.
- Technical and usage information: IP address, device and browser information, pages viewed, referral source, cookie identifiers and security logs.
3. How we use information
- To process payment, confirm, prepare, deliver and support your order.
- To answer enquiries, manage returns, warranty requests and complaints.
- To operate accounts, wishlists, carts and other requested website features.
- To maintain website security, prevent fraud and diagnose technical problems.
- To improve our products, content, navigation and customer experience.
- To meet accounting, tax, legal, regulatory and record-keeping obligations.
- To send marketing only where permitted and to respect your opt-out choices.
We process information where it is needed to perform a contract with you, comply with a legal obligation, protect legitimate business and security interests, or where you have given consent.
4. Cookies and similar technologies
We use essential cookies for functions such as the shopping cart, checkout, account login, security and saved preferences. With your choice where required, analytics or marketing technologies may also be used to understand visits and improve advertising. You can manage non-essential cookies through the consent controls shown on the website and through your browser settings. Blocking essential cookies may prevent checkout or account features from working correctly.
5. When information is shared
We share only the information reasonably needed with service providers that help us operate, including payment processors, delivery and logistics providers, hosting and security companies, email and customer-support services, analytics providers, and professional advisers. We may also disclose information where required by law, a competent authority, or to protect customers, our business or others. We do not sell personal information.
6. International processing
Some technology providers may process information outside the UAE. Where this occurs, we take reasonable steps to use providers and safeguards appropriate to the nature of the information and applicable law.
7. Retention
We retain order, invoice, payment and customer-service records for as long as reasonably required for fulfilment, warranty support, accounting, dispute handling and legal obligations. Account information is kept while the account remains active or as needed for those purposes. Security and analytics records are retained for a limited period appropriate to their purpose. Information is deleted or anonymised when it is no longer needed, subject to required records and backups.
8. Security
We use reasonable administrative, technical and organisational safeguards designed to protect personal information. No internet transmission or storage system is completely secure, so customers should also protect account passwords and contact us if they suspect unauthorised use.
9. Your choices and rights
Subject to applicable law and identity verification, you may ask to access, correct or delete personal information, withdraw consent, or object to direct marketing. Some information may need to be retained for orders, warranty, fraud prevention, tax or legal reasons. You can unsubscribe using the link in a marketing message or contact us directly.
10. Children
Our store is intended for adults purchasing household products. We do not knowingly seek personal information from children. A parent or guardian who believes a child has provided information should contact us.
11. Updates and contact
We may update this policy to reflect service, legal or technology changes. The current version and update date will remain on this page. Privacy requests can be sent to info@mattressdubai.com or submitted through our Contact Us page.