Terms of use

Last updated: 13 July 2026

These Terms & Conditions apply to your use of mattressdubai.com and purchases made from Mattress Dubai. They should be read with our Privacy Policy, Shipping & Delivery Policy, Refund & Returns Policy and Warranty Information.

1. Business and contact information

Mattress Dubai is an online retailer serving the UAE from Shed No 05, Al Jurf Industrial Area, Ajman, United Arab Emirates. Customer support is available at info@mattressdubai.com, sales@mattressdubai.com and +971 52 438 5190.

2. Eligibility and account security

You must be legally capable of entering a purchase contract or act with the permission of a parent, guardian or authorised organisation. You are responsible for accurate account and order information and for protecting your password. Notify us promptly if you suspect unauthorised account use.

3. Product information

We aim to describe dimensions, materials, comfort feel, colour and features accurately. Mattress feel is subjective, dimensions can have reasonable manufacturing tolerances, and screen colours may vary. Product names such as “orthopedic” describe design or support positioning and are not medical advice or a guarantee to diagnose, treat or cure a condition. Check exact centimetre measurements and product-specific information before ordering.

4. Prices, VAT and promotions

Prices are shown in AED. Applicable VAT and any delivery or service charge are shown as required before order confirmation. Promotions are subject to their displayed dates, availability and conditions and may not be combined unless stated. If a material pricing or description error is identified, we will contact you before fulfilment and provide the option to proceed on corrected terms or cancel.

5. Orders and acceptance

Submitting an order is an offer to buy. An automated acknowledgement confirms receipt, not necessarily acceptance. Acceptance occurs when we confirm the order for fulfilment or dispatch. We may contact you to verify details, availability, access, payment or suspected fraud. If an item is unavailable, we will offer an appropriate alternative, revised estimate or refund of the affected amount.

6. Payment

We accept debit cards, credit cards, Tabby and Tamara when the relevant option is displayed at checkout. Tabby and Tamara approval, spending limits and instalment terms are controlled by the payment provider. You confirm that you are authorised to use the selected method. Online card details are handled by the displayed payment provider. Never send a PIN, one-time password or complete card number by email, WhatsApp or telephone.

7. Delivery, access and removal

Standard delivery is free for orders above AED 500. Orders below AED 500 are charged AED 50 per item. Delivery time depends on product availability, stock status, destination and access requirements and is confirmed by our team. Dates are estimates unless expressly agreed otherwise. Old-mattress removal costs AED 100 per mattress and must be requested when booking the order. You must provide a correct address, reachable telephone number, safe access and an authorised adult to receive the order. Full details are in our Shipping & Delivery Policy.

8. Inspection, returns and refunds

Eligible return or exchange requests must be made within 7 calendar days from the delivery date. Eligibility depends on the product type, condition, packaging and reason for return. Mattress Dubai does not currently offer a sleep trial. Hygiene-sensitive, opened, used, custom-size and made-to-order goods may be restricted for change-of-mind returns. Defective, damaged or incorrectly described goods are handled in accordance with applicable UAE law and our Refund & Returns Policy.

9. Warranty and product care

Warranty coverage and duration vary by product and manufacturer. You must follow care and base-support instructions and retain the invoice and product labels. Warranty terms do not remove statutory rights. See Warranty Information.

10. Reviews and customer content

If you submit a review, image or other content, it must be genuine, lawful and not infringe another person’s rights. You allow us to display and moderate that content for store and promotional purposes while retaining any rights you already hold. We may remove spam, abusive, misleading or unlawful content.

11. Website use and intellectual property

Website text, design, logos, graphics and original media belong to Mattress Dubai or their respective licensors. You may use the site for personal shopping and information. You must not misuse the site, interfere with security, scrape it excessively, introduce malicious code or reproduce protected content without permission.

12. Liability and consumer rights

Nothing in these terms excludes or limits liability or consumer remedies where exclusion is prohibited by UAE law. To the extent permitted by law, we are not responsible for losses that are indirect, not reasonably foreseeable, caused by information or access failures outside our reasonable control, or result from misuse contrary to product instructions. Customers should seek qualified medical advice for health conditions; mattress guidance is general information.

13. Privacy, changes and governing law

Personal information is handled under our Privacy Policy. We may update these terms prospectively; the terms shown when an order is accepted apply to that order unless a change is required by law or agreed with you. These terms are governed by applicable laws of the United Arab Emirates, and disputes are subject to the competent UAE authorities and courts.

14. Complaints and contact

Please contact us first with your order number and requested resolution so we can investigate fairly and promptly. You also retain the right to use applicable UAE consumer-protection complaint channels.