Payment Methods & Security
Last updated: 13 July 2026
Mattress Dubai accepts secure payment by debit card, credit card, Tabby and Tamara. The methods available for a particular order are displayed at checkout and may be subject to the payment provider’s eligibility and technical availability.
Accepted payment methods
- Debit cards supported by the checkout payment gateway.
- Credit cards supported by the checkout payment gateway.
- Tabby buy-now-pay-later, when shown at checkout and approved by Tabby.
- Tamara buy-now-pay-later, when shown at checkout and approved by Tamara.
Tabby and Tamara are independent payment providers. Their eligibility checks, spending limits, instalment schedules, late-payment rules and terms apply separately. Mattress Dubai cannot guarantee approval or change a provider’s decision.
Secure online payment
Online transactions are processed through the payment provider shown during checkout using its security controls. Mattress Dubai will never ask you to send a card PIN, card security code, one-time password or full card number by telephone, email or WhatsApp.
Currency, VAT and order charges
Prices are displayed in UAE dirhams (AED). Applicable VAT, delivery fees and optional services are shown before order confirmation. Standard delivery is free on orders above AED 500. For orders below AED 500, delivery is AED 50 per item. Old-mattress removal is AED 100 per mattress when booked with the order.
Authorisation and pending payments
Your bank or payment provider may temporarily reserve an amount while authorising a transaction. A pending entry does not necessarily mean the order was accepted. Look for an order number and confirmation email. If your bank shows a pending amount but you did not receive an order number, contact us before attempting payment again.
Failed payments
- Billing details do not match the bank’s records.
- Online or high-value transactions are disabled.
- Insufficient funds, spending limits or bank fraud controls.
- An expired card or incorrect security information.
- The bank or payment provider is temporarily unavailable.
We cannot override a bank, Tabby or Tamara decline. Check your information, contact the provider if needed, or choose another method displayed at checkout.
Refunds
Approved refunds are normally initiated to the original payment method. Bank, Tabby and Tamara processing times and instalment adjustments are controlled by the relevant provider after initiation. See our Refund & Returns Policy for eligibility.
Payment help
Call or WhatsApp +971 52 438 5190 or email sales@mattressdubai.com. You may share an order number or transaction reference, but never share secret authentication information.