Warranty Information

Last updated: 13 July 2026

Warranty coverage is product- and manufacturer-specific. The applicable warranty period, covered components and conditions are those stated on the product page, manufacturer document or order confirmation. This page explains the usual claim process and does not replace product-specific terms or your rights under UAE consumer law.

What a mattress warranty is designed to cover

Subject to the relevant manufacturer’s terms, warranty coverage generally relates to verified manufacturing defects in materials or workmanship. Depending on the construction, examples may include a failed spring unit, broken or protruding coils, defective stitching or an abnormal permanent indentation that exceeds the manufacturer’s stated tolerance.

What is normally not a manufacturing defect

• Comfort or firmness preference, including a mattress feeling softer or firmer than expected.
• Normal settling of comfort layers and body impressions within the manufacturer’s tolerance.
• Expected wear, fabric pilling, loose threads, handles used for carrying, or minor cosmetic variation.
• Damage, mould, odour, staining, burns, infestation, liquid exposure or unsanitary condition.
• Damage caused by bending, folding, jumping, incorrect storage, moving or misuse.
• Insufficient or unsuitable bed-base support, damaged slats or an incompatible adjustable base.
• Products altered, repaired or cleaned using a method not approved by the manufacturer.

Use the correct base

A supportive, level and compatible base is essential. Follow the mattress manufacturer’s requirements for slat spacing, centre support and ventilation. A base that allows the mattress to sag can affect comfort, cause damage and affect claim eligibility.

How to submit a claim

1. Contact sales@mattressdubai.com with your order number, purchaser name and contact details.
2. Describe when the issue started and how the mattress has been used and supported.
3. Attach clear photographs of the full mattress without bedding, the product and law labels, the affected area, and the complete bed base.
4. For an indentation claim, include a photograph showing a straight edge across the mattress and a ruler measuring the depth without anyone on the bed.
5. Keep the mattress accessible for inspection if requested.

Assessment and resolution

We review the documents and may coordinate with the manufacturer, distributor or an inspection provider. Do not dispose of or return the product without written instructions. If the claim is accepted, the available remedy may be repair, replacement of the defective component or product, or another remedy required by the applicable warranty and UAE law. A replacement does not automatically restart or extend the original warranty unless the manufacturer states otherwise.

Protecting your warranty

• Keep your invoice, order number and product labels.
• Use a clean, breathable mattress protector.
• Rotate only as recommended for that model; do not flip a one-sided mattress.
• Follow our Mattress Care Guide and the manufacturer’s instructions.

Consumer rights

Manufacturer warranty terms are additional to remedies that may apply when goods are defective, unsafe or not as described. For support, call or WhatsApp +971 52 438 5190.