Shipping & Delivery Policy
Last updated: 13 July 2026
This policy explains the delivery services and charges offered by Mattress Dubai. The product page, checkout and written order confirmation provide the specific delivery estimate for each order.
Delivery charges
- Orders above AED 500: standard delivery is free.
- Orders below AED 500: delivery is charged at AED 50 per item.
- Old-mattress removal: AED 100 per mattress. This optional service must be requested when booking the order so that the correct team and vehicle can be arranged.
Additional charges may apply only where special handling, remote-area access, stairs without a suitable lift, permits or other non-standard arrangements are required. Any such charge will be explained before the service is confirmed.
Delivery areas and timing
We deliver in Dubai and to supported locations across the UAE. Delivery time varies according to stock availability, brand, mattress size, customisation, destination, building access and delivery-route capacity. In-stock products are scheduled as quickly as practical; special-size, customised and made-to-order products may require additional preparation. Our team will provide the estimated delivery date or window for your order and contact you to arrange the appointment.
A delivery estimate is not a guaranteed appointment until confirmed by our team. Traffic, weather, supplier delays, building restrictions and events outside reasonable control can affect timing. If this happens, we will contact you and arrange the next suitable time.
Booking old-mattress removal
Old-mattress removal costs AED 100 per mattress and is available only when requested at the time the order is booked. The old mattress must be accessible, dry, hygienic and ready for safe removal. We may decline removal if the item presents a safety or hygiene risk, cannot be moved through the available access, or was not included in the confirmed booking.
Before delivery
- Measure the mattress, doors, corridors, stairs, lift and turning space.
- Arrange lift bookings, loading access, parking, permits and building approvals.
- Clear a safe route and protect fragile floors, walls and furniture.
- Ensure an authorised adult is available and the supplied telephone number is reachable.
- Tell us before delivery about stairs, no lift, long carry distances or restricted access.
Receiving your order
Check the number of items, product details, packaging and visible condition before signing for delivery. Report damage, missing items or an incorrect product promptly to the delivery team and Mattress Dubai, with photographs and your order number. Keep the product, labels and packaging until we provide instructions.
Failed or rescheduled delivery
If nobody is available, contact details are incorrect, required permission is missing, or access is unsafe or physically impossible, delivery may need to be rescheduled. A reasonable redelivery or special-handling charge may apply where it has been communicated before the next attempt.
Delivery support
Call or WhatsApp +971 52 438 5190 or use our Contact Us page. Please include the order number, delivery area and any access requirements.